Conversations are a very private thing.
That’s why only the people participating in a conversation can have access to it. We take that matter very seriously.
How are conversations protected?
Data exchanges between users’ devices and our servers are encrypted with bank-grade protocols. Our servers and databases are also encrypted, so only a couple of trained and legally liable eduPad system administrators can access Monster Messenger’s users and conversation databases.
As our servers and data are encrypted, our server hosting providers and cloud providers can’t have access to our users’ information.
Can I access my child’s conversations?
Parents can’t have access to their children’s conversations within the app . Just like you can’t listen to your child’s conversation at school, we believe that it is an important thing to emphasize this notion of privacy for children.
Since you’re the legal representative of your children, the law entitles you to request access to all personal information concerning your children and the right to request deletion of all of your child’s personal information.
Deleting your child’s personal information can be done easily from within the app: Just close you child’s account, and we’ll delete any information connected to your child, including conversations. Please note that this operation can’t be undone.
If you want to access your child’s conversations (you can access all other information concerning your child within the app and edit it), send us a request at privacy [at] edupad.com. We’ll send you within 3 days a transcript of your child’s conversations.
In most situations, we recommend that you talk to your child rather than request access to his/her private conversations. By doing so, you’ll show your child you respect his/her intimacy, and that you are only here to help him/her solve problems he/she might have. It’s far better if your child decides to show you and openly discuss with you a conversation that bothers him/her so that together you can find the appropriate actions to take. In most situations, this approach will preserve your child’s confidence, protect him/her more efficiently and educate him/her about the right behavior to adopt.